Privacy & Cookie Policy

Travel Wifi Router (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website (travelwifirouter.co.uk) or use our rental services.

Travel Wifi Router is a trading name of Lime Enterprise Limited (Company No. 07632577), which is the Data Controller under UK data protection laws.

1. Information We Collect

We collect and process the following data about you:

  • Contact Data: Name, delivery address, email address to enable the delivery of the device and service.

  • Transaction Data: Details about payments to and from you and details of products/services you have rented from us(We do not save card details on our own servers).

  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.

  • Usage Data: Information about how you use our website and how much data is consumed via your rented device (monitored via our network providers).

Note on Payment Data: We do not store your credit or debit card details. All payments are processed securely by our third-party payment processors (PayPal and Stripe).

2. How We Use Your Data (Lawful Basis)

Under UK GDPR, we only use your data when the law allows us to. Most commonly, we use it for:

  • Performance of a Contract: To process your order, deliver your device, and manage your rental agreement.

  • Legitimate Interests: To improve our website, prevent fraud, and keep our records updated.

  • Compliance with Legal Obligations: To comply with tax/accounting laws or requests from law enforcement.

  • Consent: Where you have opted-in to receive our marketing emails (you can withdraw this at any time).

3. Data Sharing with Third Parties

We share your information with selected third parties to fulfil our service such as:

  • Couriers/Delivery Services: (e.g., Royal Mail, DPD) To deliver and collect your device.

  • Payment Processors: (Stripe/PayPal) To handle secure transactions.

  • Network Providers: (e.g., EE, Vodafone, Three) To provide and monitor the data service on your rented device.

  • Professional Advisers: Including lawyers, auditors, and insurers if necessary.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for tax purposes in the UK).

5. Cookies

Our website uses cookies to distinguish you from other users.

  • Essential Cookies: Required for the operation of our website (e.g., the shopping basket).

  • Analytical Cookies: Allow us to recognise and count the number of visitors and see how they move around the site.

  • Functional Cookies: Used to recognise you when you return to our website to personalise content.

You can set your browser to refuse all or some browser cookies, but this may cause some parts of this website to function improperly.

6. Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and third parties who have a business “need to know.”

7. Contact Information

If you have any questions about this policy or our privacy practices, please contact: info@travelwifirouter.co.uk