This terms and Conditions is set as an agreement on the conditions on which we (travelwifirouter.co.uk, part of Lime Enterprise Limited , Company No. 07632577) will provide the rental of wifi internet device (router, dongle, mifi) through travelwifirouter.co.uk (the trading name).
The contract is between you and Lime Enterprise Limited , U.K registered number 07632577 having its Limited company registered office at 20-22 WENLOCK ROAD, LONDON, ENGLAND, N1 7GU and offering this service through its brand Travel Wifi Router(travelwifirouter.co.uk).
By placing your, hiring through/from travelwifirouter.co.uk, you agree to be bound by the terms and condition of this agreement. If you do not agree with our terms and condition or terms of service, please do not continue to use the website and do not rent any device from us.
We reserve the right to change, update, modify, amend this rental agreement at any time, without notifying you.
Service offered
The company provides wireless dongle and devices for hire. The wifi internet device is supplied with a power plug an instruction paper (guide) and internet data. The internet data that is included in the hire is provided through an internet service provider (such as EE ,Vodafone, Three) who is independent from us, and this makes it possible to access the internet. We may assign you a device that runs on a different data network different from the ones listed here as we work towards expanding the data networks we work with. We cannot guarantee the device we issue to you will operate uninterrupted or without any error , or that it will meet all of your needs. We can not be held responsible for the quality, speed reliability of the device or the internet access. We can not guarantee every electronic device you have can connect with the router or wifi device we issue you. The data suppliers/internet service providers we use have their own policies , terms and conditions for internet usage and we have no control or responsibility over their terms and conditions and when these are changed/updated by the internet suppliers. We and the data supplier assigned to the device/devices issued to you reserves the right to disconnect the data supplied to your assigned device(device issued to you) with or without advance notice.
If an item (example: wifi device, charger) is missing from the package when it arrives or when you get the package, it is your responsibility to inform us on the day of delivery or day you get the package to notify us of any item that is missing from the package .
Delivery Policy
We aim on getting your assigned device to arrive at your delivery address on the start of hire date(the date you provided as the start of hire date) or 1 to 3 days before your start of hire date (when possible) . For local collection service, we aim to get devices to arrive at airport collection storage service shop/company 1 or more days before the start date(when possible). For other local collection , we aim to get your device delivered to the pickup storage service shop/company on the start of hire date or in advance (when possible) ready for you to pickup.
We use a delivery service company for the delivery of devices to addresses, and collection points, hence we do not control the time of day when the device would arrive at the destination. In some rare occasions, a device can arrive later than expected due to unexpected situations beyond our control or beyond the control of the delivery company.
It is your responsibility to ensure you or someone would be available to accept the device package that has been delivered to your delivery address. It is your responsibility to provide us with a valid UK address.
You would be responsible for the return of the device and you are responsible for posting the device back on the end of hire date.
Your delivery details and contact details would be provided to the courier/delivery service company we use for handling the delivery of the hired device so that they can provide the delivery related service or communication.
We subsidise some packages posted to clients and return label included in the package. You would be charged the cost of delivery if we have to redeliver your package or the package posted to you was rejected when a delivery attempt was made by the courier/delivery service company.
We do not guarantee the hired device would arrive in advance or on your start of hire date, as the delivery process and logistics can experience delays.
We do not guarantee you will have internet access from your start of hire date or that the internet device you hired would be available for you to use from your start of hire date or before your start of hire date. If your assigned device arrives later than your start of hire date, you will only be eligible for a refund of the hire cost charged for the un-used days (the difference in days between the day the device got delivered and the start of hire date) between the start of hire date and the date the package gets delivered.
Collection from pickup point/airport
The local collection service is provided by third party storage service companies, so for local collection your order needs to be received at least 3 working days advance, so that the device can be delivered to your collection point before your start of hire date. We use a delivery service company for the delivery of devices to the collection point or delivery address provided by clients. Hence in some rare occasions, a device can arrive later than expected due to unexpected situations beyond our control.
Once a device assigned to you has been dispatched to your collection point, you are responsible for picking up the package from the collection point at your own expense. If fail to collection the package from the collection point, it is your responsibility to
- make arrangements to collect the package from the collection point
- get the package returned back to us by going to the collection point to collect the package and return it back to us even if you do not needed it anymore.
Returning the wifi device
You are responsible for the return of the wifi device. The device should be returned by using the courtesy pre-paid return postage envelope that is supplied in your package and popped into any United Kingdom post box. If your forget to post the device back to us before you depart/leave the U.K, you would be responsible for all charges/cost for posting/sending the wifi device and charger back to us. You would be charged for the extended period/days you had the device with you.
If the courtesy return label has been misplaced/lost/damaged, it is your responsibility to contact us to get the address to post the device and accessories back to us and you will be responsible for all charges/cost for posting/sending the wifi device and charger/power plug back to us. The cost of returning the hired device/items (and returning it on time) would be covered by you.
You are responsible for properly sealing the package used in sending back the device to us. For for any reason you re-use the packaging used in sending the hired device to you, you are responsible for using extra sealing material (example: Sellotape )to properly seal the package before posting/sending back to us . If the device falls out of the package while on route back to us because of poor or weak sealing of the return package, your refundable deposit would be used in covering part of the cost of replacing the device.
If you mistakenly or knowingly take the hire device out of the United Kingdom, you are responsible for all cost associated with getting the device and charger and any other item provided to you for your hire back to us.
Refundable deposit
When you place an order to rent a portable internet device, a security deposit would be added to your balance at the checkout stage. The deposit would be used to cover the cost of (but not limited to)
- any damages made to the device
- any item included in the package or loss of the device or loss of item included in the package sent to you.
- late return of device
If the device is returned in a good working order, your deposit would be paid back into the same account you used in paying for your order.
Returned devices takes up to 5 working days to get to us. Refundable deposit would be issued within 10 working days after we have received the returned device.
The use of the hired device
You agree that the device would be taken care of and reasonable care would be take when handling or using the device.
You agree that you are legally liable for
- what the internet device, internet access you receive is used for
- websites visited and contents viewed/downloaded through the device issued to you
You agree that the device would be taken care of and reasonable care would be take when handling or using the device. You are not allowed to and should not
- dispose of the device
- modify, alter or repair the device without written authorisation from us
- use the device or internet service accessed through the device for any illegal purpose(based on the laws of the United Kingdom)
- rely on the internet device for any life critical service/equipment or emergency related equipment or service
- rely on the internet device for life sustaining or life dependent equipment or services
- rely on the internet device for safety or critical support equipment’s or services
We reserve the right to suspend or cancel any part of the hire. We may notify you of the cancellation in advance (although you may not be notified ).
Amount of internet you use can be monitored by us or our data supplier through platforms/system of the data provider.
The privacy and usage policy of the data provider are out of our control, hence these would take priority if usage is abused
Data provider has the ability to monitor usage of internet data based on their privacy policies.
We and/or the company suppling the data in internet device/devices issued to you reserves the right to disconnect the data supplied to your assigned device(device issued to you) with or without advance notice.
We do not guarantee all required items/equipment/tools required for the use of the internet access router will be in the package delivered to you. It is your responsibility to inform us on the day of delivery if any item is missing from the package .
Access to age restricted contents
Your assigned device may have access to age restricted contents un-blocked(meaning any one using the device can have access to age restricted contents) or make have the access blocked (meaning any one using the device would not have access to age restricted contents) by default.
- If your assigned device is blocking age restricted contents, and you want to have/get access to age restricted contents, you need to contact us (by replying your hire confirmation email) to request that the blockage be removed. We remove the blockage as requested, and your request would be logged on our system. We would then action this through the data provider that provides the data on your assigned device. We can not guarantee this would be actioned by the data provider,
- If you want age restricted content to be blocked on your assigned device, you are responsible for contacting us (by replying your hire confirmation email) to request that the blockage be added. We would then action this through the data provider that provides the data on your assigned device. We do not guarantee this would be actioned by the data provider, so we recommend you also have content controls setup on your gadgets which you use in accessing the internet through the hired internet device.
Rental/transaction charges and handling
We do not store card details on our system. Card transactions are processed through a secure system by Paypal and Stripe.
Rental fees: The rental fees is for the use of the device and would commence from the start date you had provided when you placed your order until the date you return the device (end of hire date).
Extra internet data fees: If you did not hire one of our unlimited data devices, and you have used up the internet data that was supplied with the device/supplied to you(included in the device assigned to you), it would be your responsibility to purchase more data directly from the network supplier or by contacting us to assist you in adding more data.
Data included in your package If you order one of our Unlimited data devices(the hire page would state it is Unlimited data if it is), then that means you would be assigned an unlimited data device. Fair usage policy of the data provider (company that provides that data on the device assigned to you) applies.
Late fees(late return of device): Device hired from us must be posted back to us no later than your end of hire date. Any late return will be treated as extended hire and charged at a minimum daily hire extension fee of £10 per day.
Transaction Charge: The payment processing companies we use charges us a none refundable transaction fee for each transaction they process. So If you decide to cancel your hire within the time period that is valid for a refund , the cost of the transaction fee from the payment processing company and any other cost associated with processing your transaction would be deducted from any amount eligible (if any amount is eligible) for refund.
Payment card details: We do not store the card details from any customer. Payments are handled by trusted payment processing companies (Paypal, Stripe) used by millions of internet companies and individuals.
Cancellation and refunds
No refund (except your refundable deposit) is given if you cancel your order after your assigned device has been dispatched or on the day it is bing dispatched. This is because we would already have paid our data supplier for your allocated data. You may cancel your reservation/order without any penalty before your assigned device has been dispatched.
Refunds are issued 1 to 4 working days after the cancellation has been processed. All cancellation refunds would be excluding the none refundable transaction fee charged by the payment processing company we use and the cost associated with that transaction fee refund. So this means we would not refund the transaction charge and any cost associated with the none refundable transaction charge that is charged by the company that processes the payment.
Disclaimer
We cannot warrant the device will operate uninterrupted or without any error , or that it will meet all of your needs. We can not be held responsible for the quality, speed reliability of the device or the internet access.
We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
You agree we are not liable for any loss, damage, loss of income that you or anyone you share the internet router/device access with , if you loose access to the internet or the internet speed is not as fast as you prefer or require.
We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the hire cost. We do not own the data supplied through the wifi device used and we have no liability for loss or damage caused by the proprietors ,operators or data suppliers thereof.